SHOPPING BASKET

FAQ’s

A Bar Stool is out of stock, when will it be due in?

 

If a bar stool is out of stock, it will be stated within the item description. There will also be an indication of when the item is due to be arriving back in stock within the item description. If you have any further queries regarding this, please contact us using the 'Contact Us' form.

 

Can I reserve a Bar Stool which is out of stock?

 

Even if the item is out of stock, you can still order it. However, by ordering it, you will be required to pay in full. As soon as the item is back in stock, your order will be dealt with urgently and will be despatched on an urgent delivery service.

 

I do not have a credit card, how else can I pay?

 

You can pay by credit  and debit card via our website. Alternatively, we also accept cash and cheque. Please note, any items purchased with a cheque will be subject to the cheque clearing before any goods are despatched.

 

Can you ship elsewhere other than listed on your delivery regions list?

 

We only deliver within the UK as standard, however delivery can also be made to certain European countries too, but please contact us first stating your address and the model/amount you require, and we will look in to obtaining you the most competitive quote available.

 

I have recieved my order but some items have either been incorrectly sent, missing or are damaged. What shall I do?

 

Please contact us stating your name, order number and explaining the situation. Do not immediately send any items back to us, we must be notified of the situation so we can discuss with you the best course of action. We shall then reply explaining what you need to do and how we shall rectify the problem. If any problems occur we do endeavour to rectify them ASAP.

 

Do you send any confirmation emails?

 

You will receive two emails, one immediately after you place your order and one when the goods are dispatched. You must give a valid email to receive these notifications.

 

I have still not recieved my order after a considerable time waiting. Where is it?

 

Please contact us stating your name and order number. We will then investigate why your order has not reached you. In most cases we are able to rectify the situation and ensure your order reaches you within 48 hours.

 

I wish to place an order for a large quantity of items, can I get a discount?

 

Please contact us using the 'Contact Us' form with a full description of what you wish to order (this applies to those ordering 10 items or more) and we will come back to you with our most competitive price.

 

I have sent you an email, but have not had a response

 

We respond to emails during office open hours (Monday to Friday 9 - 6) This also applies to telephone calls. We endeavour to answer all emails within 48 working hours. Before emailing us, please take a moment to re-read the item description and this FAQs section as many questions can be answered this way.

 

I will not be home when my item is delivered, what do I do?

 

We will provide you with 2 days notice of when the delivery is taking place. Our courier service will also make 3 attempts to deliver your product, after this the goods will be sent back to our warehouse to await your instruction.

 

How do I cancel or change my order?

 

You can cancel your order at any time prior to the order being despatched. Once the order has been despatched, you can still cancel the order but will be charged for any shipping costs we have incurred.

 

To change your order, please contact us using the 'Contact Us' form. If it is a case of you wish to order more, please just place a new order for the new items you wish to order - your original order will still stand.

 

When wll payment be taken from my account?

 

This depends on your account. We apply to take payment as soon as the order is placed. Your order will not be despatched until we have received cleared payment.